What if we need to cancel our in-person petting zoo?

If something comes up, no problem! We can reschedule your event up to 48 hours before the event.

Rescheduling within 48 hours must be processed as a cancellation. If you cancel your experience before the day of your event, we will refund you 50% of your total paid amount.

Payment is non-refundable for day-of cancellations.

Need to make changes?
We are happy to try and accommodate any changes you might need, up to 48 hours before your event date. Within 48 hours of your event date we are not able to accommodate any changes.

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Petting Zoo

Scheduling

What time do you arrive / depart?

We arrive at least 15 minutes earlier than our start time, to setup and be ready for you and your guests. Your experience runs for the entire duration of time that you have ordered. Once your time is complete, we pack up quickly and leave no trace behind.

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Petting Zoo

Scheduling

What time should we schedule our in-person petting zoo experience?

We recommend you schedule our start time for after most of your guests have arrived and your event is in full swing! This ensures all latecomer guests have plenty of time with the animals.

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Petting Zoo

Is Tiny Tails to You insured?

Yes, we carry several types of insurance. We are also licensed by the US Department of Agriculture. This license means our animals are certified as healthy and happy by a licensed government inspector.

Can I tip the petting zoo staff member?

Yes, our staff appreciate gratuity. We split them among all the staff members that worked your event. At the end of your event you will be handed a quick digital feedback survey from our staff, you can include a tip amount in that survey and we will invoice you after the event.

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Petting Zoo

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